SHIPPING & HANDLING
Thank you for visiting and shopping at Countrydale. Following are the terms and conditions that constitute our Shipping Policy.
General Shipping Information
- Our current processing time is 24- 48 hours. Please allow an additional 2-7 business days for delivery.
- Please note that the turn around time for custom-made items is 5-6 days and additional 2-5 days in the delivery to your door step.
- If there are multiple items being shipped from our partner fulfillment centers, they may all ship separately.
- Some of our merchandise is posted for pre-sale prior to it's arrival in our warehouse. In these cases the shipping time frames are stated in the description.
- Some of our merchandise ships from our overseas fulfillment center. Please allow 2 to 5 business days processing and 12-16 days for delivery of those items. We always mark on the description of the products if they are being shipped from overseas.
- Orders are not processed, shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, or during periods of high traffic, shipments may be delayed by up to 2 business days. Please allow additional days in transit for delivery.
Shipment Confirmation & Order Tracking
- You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 – 48 hours if shipped domestically. Please note - if your shipment is coming from our overseas manufacturing partners, tracking data is not updated until your package clears customs, usually within 7-12 business days of ordering.
Customs, Duties and Taxes
- If applicable, Countrydale is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer in their countries (tariffs, taxes, etc.).
Your business is very important to us. Maintaining an awesome relationship is our number one goal. We are a small business family owned operation. Our dedicated team works very hard to make sure that your shopping experience is a great one. When you shop with us you not only supporting the American Economy but you also invest in our local community and the U.S. manufacturing industry. We understand that our shipping takes a bit longer than some of the bigger companies.